Privacy Policy

At SHENOBLE (collectively, the "Site", "we", "our" and "us"), we value your privacy and are committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, and disclose your data when you visit our website or engage with our services. By accessing our website or providing us with your information, you consent to the terms of this Privacy Policy.

Information We Collect

When you visit the Site, we collect certain information about your device, including, but not limited to, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. 
    • Disclosure for a business purpose: shared with our processor Shopify. 
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. 
  • Order information
    • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify and Australia Post for shipping purposes.
    • Personal Information collected: name, billing address, shipping address, payment details, email address, and phone number, when you make a purchase. 
  • Customer Support Information
    • Purpose of collection: to provide efficient customer support and resolve any issues or concerns. 
    • Source of collection: collected from you.
    • Personal Information collected: name, email address, and any further relevant information to address your complaint efficiently. 

Use of Information 

We use your personal Information to provide our services to you, which includes, but is not limited to: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. We may send you promotional emails and updates about our products and services, but you can opt out of these communications at any time. We may use cookies and similar technologies to enhance your browsing experience, track website usage, and gather information about your preferences.

Sharing Personal Information 

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Changes to the Privacy Policy 

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the revised version will be effective upon posting.

Contact us

If you have any questions or concerns about our Privacy Policy, please contact us at shenoble.hxs@gmail.com or our socials. Your privacy is important to us, and we are committed to being transparent about how we handle your information.

Last updated: 04 June 2023